FAQs

When will my order arrive to the recipient?

You can track your order in the Customer Service section of our site. Simply enter your order number and your order status will be displayed online. If the order is placed before 4:00pm UAE time, then the order is delivered on the same day. Otherwise, you may select tomorrow's date for delivery. If you have any specific questions about your order, please contact us.

What measures are taken so that my order arrives in proper condition?

All products on Broadwaybakery.com are either delivered via Broadwaybakery.com’s own courier vans, or through FEDEX. Every necessary measure is taken to ensure that the product arrives to the recipient in pristine condition. If a product is damaged upon arrival, please contact a customer service representative immediately for assistance.

Can my order be delivered today?

Yes! We can certainly have your order delivered today. Kindly order by the time listed below for each city:

Dubai: Order before 7pm
Abu Dhabi: Order before 1pm
Sharjah: Order before 4pm
Ajman: Order before 4pm

For same-day delivery after these hours, call customer care or click "Live Help" for immediate assistance. Our office is open 7 days a Week from 8AM - 10PM Gulf Standard Time.

How do I place the order?

We are able to process your order (i) Online, (ii) Over Live Chat, and (iii) By Phone.

(i) Online - Once you have selected the item, please click on Order Now and proceed to Secure Checkout.

(ii) By Phone - Please call us (UAE): (04) 252 6555 during our office hours (8AM - 10PM GST Daily) and we will be glad to place the order for you.

(iii) Over Live Chat - Please contact customer service by clicking on "Live Help" during our office hours (8AM - 10PM GST Daily) and we will be glad to place the order for you.

What payment options do I have?

Payment can be made by Credit Card on our website. We accept VISA, Mastercard, American Express and Discover.

Additional options include:

- PayPal
- Cash Pickup | Cash on Delivery
- Money Transfer | Bank Transfer
- Western Union

Is it safe to use my credit card online?

All credit card information is processed securely using GeoTrust’s SSL certificates, which follow world-class standards in online credit card protection. Because the credit card information is collected and processed on the secure servers of a large national bank, customers can rest assured that their credit card information will not be mishandled.

Will my contact information be kept confidential?

Broadwaybakery.com keeps customer information completely confidential. Our company does not share customers’ personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities. For a complete description of our privacy policy, please read our Terms of Use in the Customer Service section.

Why did Broadwaybakery.com decide to go online?

At Broadwaybakery.com, we place a top priority on convenience as well as quality. We feel that online shopping is the quickest way for customers to browse products, as well as the most convenient way to purchase them. When our customers enjoy orders from the comfort of home, they need not stand in line, carry bulky products, or experience disappointment when an item is out of stock. When a customer places an order with us, confirmation of the order arrives immediately. UAE shopping has always been a favorite activity of our customers, and the convenience of online purchases makes it even more enjoyable

Need help in processing your order?

Please call us (UAE): (04) 252 6555 or click on Live Chat for a customer care representative to assist take your order. Our office remains open 7 Days in a Week, Our office hours are as follows:
(i) Gulf Standard Time 8AM - 10PM Sunday through Saturday

Is it safe to pay online?

Broadwaybakery.com has a 256-bit SSL encryption and is McAfee Secure certified. This is the same level of security you’ll enjoy with most online banks. Rest assured, your personal information is completely secure when you purchase online from Broadwaybakery.com.

What credit cards do you accept?

We accept VISA, Mastercard, American Express and Discover.

What is Cash on Delivery?

Cash on Delivery allows you to pay for the goods at the time of delivery. If you do not have a credit card, this serves as a convenient alternative.

How can I cancel the order? Do I get a full refund?

Orders can be cancelled for a full refund if the cancellation is requested 24 hours in advance of the delivery date. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as bakery, chocolate, fruit, etc.: 50% of the product purchased is also non-refundable.

What charge will show on my credit card?

The credit card statements will show the charge as "IAK International LLC".

Can I ask for a specific date or time for the delivery?

Certainly, we guarantee to make your delivery on your requested date. As far as time of delivery is concerned, kindly enter the time range that suits you and we’ll ensure it gets there on time. However, a precise time cannot be guaranteed. Deliveries are made between the time range that you select during checkout.

If I make the order today, when will it be delivered?

Click on delivery city for shipping details:

Exceptions: Kindly note that Fridays and public holidays are excluded. For other exceptions, kindly refer to the delivery calendar. As long as you can select a date during checkout, the order will be delivered to you or your recipient on that date.

Can you make a delivery on the same day as the order?

Yes! For Dubai: same-day delivery is available if the order is received before 7pm. For Sharjah: same-day delivery is available if the order is received before 4pm. For Abu Dhabi: same-day delivery is available if the order is received before 1pm. For Ajman: same-day delivery is available if the order is received before 4pm. For Al Ain: deliveries are only available during Mondays between 10AM to 6PM. If the order is placed before 8am on a Monday, it can be delivered the same-day. In order to find out about availability of same-day delivery after these hours, kindly call our customer care for assistance or click "Chat Live" for immediate assistance.

Can I delivery anonymously?

Yes, we offer an anonymous delivery option as well. In the event that the recipient does not want to accept a gift anonymously the gift will be returned to us.

We will adhere to your request to send the order anonymously. However, please be informed that this will only be valid from the time the order was placed until 3 hours after the delivery. For security purposes, the information will be disclosed if the recipient contacts us to confirm the sender details after the given time frame.

What are your delivery charges?

Delivery Time	Shipping Rates
	Dubai	Abu Dhabi	Sharjah	Ajman
10AM - 2PM/3PM	AED 59.99	AED 59.99	AED 59.99	AED 59.99
10AM - 5PM/6PM	AED 34.99	AED 49.99	AED 39.99	AED 39.99
2PM - 5PM	AED 49.99	-	AED 49.99	AED 49.99
3PM - 6PM	-	AED 49.99	-	-
2PM - 9PM	AED 39.99	AED 39.99	AED 39.99	AED 39.99
5pm - 11PM	AED 39.99	-	-	-
6PM - 9PM	AED 39.99	AED 39.99	AED 39.99	AED 39.99
8PM - 11PM	AED 49.99	-	-	-

If same day, delivery charge is AED 49.99 for timeslot 6PM to 9PM.

I do not have the exact address, just a telephone or mobile number and the state of the recipient - can you still deliver?

In most cases, we require a complete delivery address. However, as long as the telephone number is operational we will try to contact the recipient, and obtain the delivery address from him or her.

Will the delivery be a surprise?

All our orders are delivered as a surprise. The recipient does not know what they are receiving until our delivery personnel reach them.

Who makes the delivery?

All our gift deliveries are made by our trained shipping crew. Certain non-perishable items like perfumes may be delivered by logistics companies such as FEDEX or DHL.

How can I be sure that the products arrive in good condition?

All gourmet products are prepared fresh every morning. The items are delivered in temperature controlled vans to ensure that everything is delivered in pristine condition. If you’re unsatisfied with a delivered product, kindly contact customer service and we’ll be happy to rectify the situation at the earliest.

Will you call the recipient before delivering?

Yes, it’s company policy to call the recipient before making the delivery to ensure we have the correct address, and that the recipient is at that address during the time of delivery.

What happens in case the recipient is not available at the time of delivery?

If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you’re ordering chocolates, or other edible gifts, rest assured that all items are prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!

What country or cities do you deliver to?

We deliver to (Dubai, Abu Dhabi, Sharjah & Ajman) cities in the UAE.

Internationally, we can deliver certain products to over 44 countries around the world. Please contact customer service for assistance with international orders.

Do you delivery Internationally?

Certain products can be delivered to over 44 countries worldwide. In order to find out more about international deliveries, kindly call our customer care for assistance (Call Us (UAE): (04) 252 6555) or "Chat Live" with one of our chat representatives for immediate assistance.Certain items can be shipped internationally.

Is there a minimum value for an order?

Yes, the minimum value of an order is AED 99 (US $27).

How do I know my order has been received and confirmed?

You should receive an order confirmation email within 1-2 hours of making the order on the website. If placing the order via Google Checkout, you'll receive an order received email from Google Checkout. If you have not received any order confirmation email within 2 hours after placing the order, kindly contact us for assistance.

How do I know if my order has been delivered?

You will receive three sets of communication after your purchase:
(i) Once your order has been processed you will receive an order confirmation email with the details of your order.
(ii) Once your order has been shipped, you will receive a second email.
(iii) Finally, a last email will be sent to you once your order has been delivered.

Do you call before delivery? Do you deliver at a time convenient to the recipient?

In the event that we need to confirm the delivery location, we might call the recipient. In all instances, the element of the surprise is maintained and the recipient never knows what he or she is about to receive.

What if the product received is damaged?

If a product is damaged, it must be notified immediately. Kindly notify customer care and we’ll be happy to replace it free of charge.

I am sending gifts, can the prices be removed before shipping?

All price tags and stickers are removed before shipping to allow any purchased item to be given as a gift.

Can I get gift wrapping for the products I have purchased?

Certainly, our artistic gifts design team will transform your gift into a beautiful presentation before it is delivered. Simply select the gift wrapping option during checkout, or request it from a customer service representative.

How do you guarantee the freshness of bakery or that chocolates will be delivered in good condition?

All cakes, and perishables are prepared fresh every morning, and delivered in temperature controlled delivery vans to guarantee that they’ll make an impression.